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Privacy Policy

Shop Aloe respects your privacy and handles your personal information in line with South Africa's Protection of Personal Information Act (POPIA). This policy explains what we collect, why we collect it, and how you can reach us about it.

1. What we collect

Account details you provide when registering: your name, email address and password.
Order and delivery information: delivery addresses, contact numbers and your order history.
Messages you send us through the contact form, by email or on WhatsApp.
Usage information collected through Google Analytics and Google Ads tags, such as pages visited and general device information.

2. Why we collect it

To create and manage your account and process your orders.
To arrange delivery of your purchases through our courier partners.
To respond to your queries and requests.
To understand how our site is used so we can improve it.
To send you news and offers if you have opted in to our newsletter.

3. Payments

Payments are processed by our third-party payment providers. We do not store your card details on our servers.

4. Sharing

We share your information only where needed to run the shop: with our courier partners to deliver your order, with our payment providers to process payment, and with Google for the analytics described above. We do not sell your personal information.

5. Your rights

You may ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete your account and associated information. Contact us at sales@shopaloe.co.za and we will respond within a reasonable time.

6. Contact

Questions about this policy can be sent to sales@shopaloe.co.za.